Customer Terms & Conditions
Welcome to WePick Platform. These Terms and Conditions constitute a legally binding agreement between the Platform and you, in your capacity as the "Customer" (the end beneficiary). Your creation of an account, browsing, purchasing, or ordering products and services via the platform represents your express and unconditional acceptance of all terms stated below, as well as the Privacy Policy.
1. Definitions and Scope of Service
1.1 The Platform (First Party): WePick platform, in its capacity as an electronic technical intermediary connecting service providers (stores and commercial businesses) and customers.
1.2 The Service Provider: Any store, company, enterprise, or freelancer who displays and sells their products or provides their services via the platform.
1.3 The Customer (Second Party): The individual or natural person who uses the platform to order or purchase products and services.
1.4 Nature of the Platform's Role: The platform operates as a technical intermediary and a provider of electronic payment gateways, and is not considered a party to the direct sales contract concluded between the customer and the service provider.
2. Account, Obligations, and Data Security
2.1 Account Creation: The customer undertakes to provide correct and accurate data (name, mobile number, e-mail, and delivery address) upon registration and to update them upon any change.
2.2 Account Confidentiality: The customer bears full responsibility for maintaining the confidentiality of their account data, password, and verification codes (OTP), and shall be held liable for any operations conducted through their account.
2.3 Lawful Use: The customer pledges not to use the platform for any unlawful purposes, not to use automated software, or attempt hacking and inflicting damage on the technical infrastructure of the platform; the provisions stated in the Anti-Cyber Crime Law shall apply against them.
3. Orders, Prices, and Electronic Payment Fees
3.1 Issuance of Orders: Purchasing or ordering via the platform is deemed an offer directed to the service provider, and the order is processed immediately upon confirmation.
3.2 Prices and Taxes: All prices displayed for products are determined directly by the service providers, and are either inclusive or exclusive of Value Added Tax depending on the tax status of the service provider, and this shall be clarified in the invoice summary prior to payment. (Verification required from your side)
3.3 Payment and Delivery Fees: The customer undertakes to pay the total value of the order, including product costs, electronic payment fees, and delivery costs, if any.
3.4 Payment Methods: Amounts are paid electronically via approved and licensed payment gateways within the platform.
4. Delivery, Receipt, and Individual Order Packaging
4.1 Schedules and Execution: The customer undertakes to provide the platform and the delivery representative with the location pin and correct address accurately, and to be present at the delivery location at the approved time to receive the order.
4.2 Integrity of Individual Packaging: Products are prepared and thermally sealed in a tight, independent manner for each order by the service provider, accompanied by the official tax invoice.
4.3 Receipt Failure and Delay: In the event of the customer's absence, refusal to receive, provision of incorrect address data, or cancellation of the order after it has departed with the courier, the platform has the right to deduct from or charge the customer delivery costs and the value of damaged products resulting from the receipt failure.
5. Return and Exchange Policy Clause
5.1 General Right of Return and Exchange
5.1.1 Statutory Period: The consumer is entitled to request the exchange or return of the product (or what was provided in consideration of the service) within seven (7) days from the date of purchase and contracting for immediately received products.
5.1.2 Condition of the Product: It is required that the product be in its original condition, and that the consumer has not used it or benefited from the service in any way.
5.1.3 Transportation Costs: The consumer shall bear all costs resulting from the return and shipping process, unless the contracting parties agree otherwise, or if the product contains a manufacturing defect.
5.2 Cases Exempted from the Right of Return and Exchange
The consumer shall not have the right to request a return or exchange in the following cases, unless the two parties agree otherwise:
5.2.1 Products manufactured or modified upon the consumer's request or according to specifications specified by them (with the exception of defective products or those non-compliant with agreed-upon specifications).
5.2.2 Discs, computer software, or data media that have been opened or used.
5.2.3 Products for downloading software and digital books via the internet (with the exception of software containing a defect preventing complete download).
5.2.4 Products that have developed a defect resulting from poor possession or use by the consumer.
5.2.5 Accommodation, transportation, catering, or food preparation services.
5.2.6 Newspapers, magazines, books, and paper publications.
5.2.7 Products whose prices are subject to rapid fluctuations and volatility in the markets.
5.2.8 Products containing merged elements that cannot be returned to their original condition after delivery.
5.2.9 Products that cannot be resold for health or safety reasons.
5.2.10 Products that are perishable or liable to expire within the period of permissible order cancellation.
5.2.11 Travel tickets, hotel reservations, vehicle rentals, and event organization.
5.2.12 Contracts and transactions concluded through public auctions.
5.3 Right of Cancellation Due to Delay
5.3.1 The consumer is entitled to cancel the order and recover all amounts paid (including shipping costs) if the store delays delivery or execution for a period exceeding fifteen (15) days from the date of concluding the contract or from the agreed-upon date, unless the delay was resulting from force majeure.
5.4 Correction of Errors in Orders
5.4.1 The store undertakes to correct any error in the order reported by the consumer within twenty-four (24) hours from the time of dispatch, provided that the consumer has not benefited from the product or service.
5.4.2 In the event of an unintended error by the store in order details or price, the consumer is entitled to choose between continuing execution of the contract after correction or terminating it and recovering all amounts paid.
6. Booking Regulations, Financial Obligations, and Disclaimer of Liability
6.1 Determination of Amounts and Financial Policies (Service Provider's Responsibility)
6.1.1 Authority to Determine: The service provider (lessor) is exclusively responsible for determining the amount of the advance payment (deposit), insurance amount, additional fees, and prices of services or facilities displayed via the platform based on their own assessment and policy.
6.1.2 Disclaimer of Platform Liability: The platform is considered a technical intermediary only, and is absolutely not liable for determining, reviewing, or estimating the amounts of the deposit, insurance, or any other fees imposed by the service provider; its role is limited to displaying the amounts and terms entered by the service provider as they are.
6.1.3 Transparency: The service provider undertakes to display and specify all financial amounts and terms clearly and specifically to the lessee via the platform prior to completing the booking or payment process.
6.2 Cancellation and Refund
6.2.1 All amounts paid as an advance payment are considered non-refundable in the event of booking cancellation by the lessee for any reason whatsoever, unless the cancellation is made seven (7) days prior to the date of the event or receipt (or according to the period specified on the service provider's page).
6.2.2 In the event of booking cancellation within less than three (3) days prior to the date of the event, the lessee undertakes to pay the full value of the contract.
6.3 Insurance and Damages
6.3.1 The lessee undertakes to pay the insurance amount specified by the service provider upon concluding the contract or completing the booking, and this amount shall not be refunded except after inspecting the hall or facilities and verifying their safety.
6.3.2 The lessee bears full financial and legal liability for any damages or losses caused to the hall, leased appliances, or equipment during the period of use, whether the damage resulted from them, their invitees, or their operators.
6.3.3 The service provider (lessor) has the right to deduct the value of damages from the insurance amount, and in the event that the value of damages exceeds the approved insurance amount, the lessee undertakes to pay the difference immediately pursuant to the lessor's demands, without any liability or intervention by the platform.
6.4 Schedules and Vacating the Venue
6.4.1 The lessee undertakes to strictly adhere to the start and end times specified for the booking.
6.4.2 In the event of delay in vacating the hall or returning equipment beyond the agreed-upon time, the service provider is entitled to charge additional delay fees (according to the rate determined by the provider for each hour of delay) without the need for further notice.
6.5 Safety, Licensing, and Compliance
6.5.1 The lessee undertakes to obtain all government licenses and permits necessary to hold the event (if required), and shall solely bear all penal, administrative, and financial liabilities for any violations issued by the competent authorities.
6.5.2 It is prohibited to use the hall or equipment for any purposes that violate applicable laws and regulations or public morals, and the service provider has the right to terminate the event immediately and evacuate the venue without refunding any financial amounts to the lessee in the event a violation is established.
6.6 Limitation of Liability (Force Majeure and Delay)
6.6.1 Neither the service provider nor the platform bears any liability for the loss, theft, or damage of personal property belonging to the lessee or their guests inside the hall.
6.6.2 In the event of force majeure circumstances beyond the control of the service provider that render the provision of service impossible (such as an emergency public power outage, exceptional weather conditions, or governmental decisions), the responsibility of the service provider shall be limited to refunding the amounts paid for the unutilized period only, without incurring any additional compensations.
6.6.3 The platform fully disclaims all liability for any dispute or conflict arising between the lessee and the service provider concerning the refund of insurance, assessment of damages, or cancellation of bookings.
7. Ratings, Conduct, and Communication Confidentiality
7.1 Rating System: The customer is permitted to evaluate products and service providers in writing and numerically. It is required that ratings be objective and ethical, free from vulgar language, abuse, or defamation. The platform reserves the right to delete any non-compliant rating.
7.2 Prohibition of Direct Communication Outside the Platform: The customer is prohibited from agreeing to or directly communicating with service providers or couriers to conduct commercial transactions or pay amounts outside the WePick platform environment. The platform bears no legal or financial liability for any commercial transactions conducted outside the technical scope of the platform.
8. Discounts, Offers, and Coupons
8.1 Application of Coupons: The customer has the right to use discount coupons available via the platform according to the specific terms and conditions and expiry date of each coupon.
8.2 Non-Combination of Offers: It is not permissible to combine more than one discount coupon or promotional offer for a single order unless the terms of the offer state otherwise.
9. Disclaimer and Limitation of Liability
9.1 Product Quality and Health Requirements: Full and direct liability for the authenticity of the quality of products and services, their safety, the licenses issued for them, and the provision of nutritional information rests with the service provider. and calories, and food allergens (in accordance with the regulatory authorities' requirements for them), lies directly with the service provider, without any liability on the platform.
9.2 Technical Service Outage: The platform exerts its utmost efforts to ensure the continuous operation of the application/website without interruption; however, it does not guarantee the absence of unforeseen technical malfunctions, nor does it bear liability for any indirect damages resulting therefrom.
10. Amendment of Terms and Conditions
WePick platform reserves its full right to amend, update, or change any of the provisions of these terms and conditions at any time. The customer shall be notified of the amendments through the approved channels on the platform, and the customer's continued use of the platform or purchasing through it after the effective date of the amendment shall be deemed express consent and acceptance on their part of the updated amendments.
11. Applicable Law and Dispute Resolution
11.1 Applicable Regulations: These terms and conditions are subject to and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
11.2 Amicable and Judicial Settlement: In the event of any dispute or disagreement arising in relation to the service or purchase orders, earnest efforts shall be made to resolve it amicably within a period not exceeding fifteen (15) days from the date of notification. In the event this is not possible, territorial jurisdiction to hear and decide upon the dispute shall be vested in the competent courts in the city of Riyadh.