Customer Privacy Policy
WePick platform attaches paramount importance to protecting privacy and personal data for all customers and beneficiaries of the platform's services.
This policy explains how your personal data is collected, used, shared, and protected in accordance with the Personal Data Protection Law and relevant regulatory frameworks in the Kingdom of Saudi Arabia.
1. Data We Collect About You
We collect data necessary to provide services, ensure a smooth shopping experience, and process orders and delivery:
1.1 Identity and Contact Data: Full name, mobile number, e-mail, and delivery address/geographic location.
1.2 Financial and Account Payment Data: Electronic payment transaction data, invoice records, and digital wallet data within the platform (bank card data is processed via licensed and secured electronic payment gateways).
1.3 Operational and Technical Data: Order details, favorite products, your ratings of products and stores, IP address, and cookie data (Cookies) to enhance the user experience.
2. Purposes of Using Data
Your data is used for specific and legitimate purposes, including:
2.1 Order Execution and Payment: Processing your order, sending electronic invoices, and coordinating the delivery process with service providers and couriers.
2.2 Customer Service and Evaluation: Receiving your inquiries, following up on complaints and return reports, and managing your ratings of stores and products to improve service quality.
2.3 Offers and Marketing: Notifying you of updates, offers, and discounts; by accepting this privacy policy and the platform's terms and conditions, your consent thereto is deemed established, while reserving your right to opt out of marketing messages at any time.
2.4 Compliance and Cybersecurity: Protecting your account against fraud, ensuring the integrity of transactions, and complying with laws, governmental regulations, and judicial directives in the Kingdom.
3. Sharing and Disclosing Data
WePick platform does not sell or rent customer data to any third party, and data is shared strictly in the following cases:
3.1 With Service Providers (Stores) and Delivery Couriers: Disclosing data necessary to execute and deliver the order (such as: name, contact number, and delivery address).
3.2 With Third-Party Service Providers: Such as licensed electronic payment gateways, shipping service providers, and technical authentication providers.
3.3 With Governmental and Judicial Authorities: Disclosure to competent authorities whenever legally required or pursuant to a court order.
4. Data Protection and Account Security
The platform undertakes to implement advanced technical and security standards to protect your data against unauthorized access or loss, and to transmit financial and sensitive data via encrypted protocols (SSL/TLS).
4.1 The customer bears full responsibility for maintaining the confidentiality of their account login data (password and verification codes), and for promptly notifying the platform of any unauthorized use.
5. Data Retention Period
We retain your personal data throughout the period of your account's activity on the platform. In the event of account closure, we undertake to retain data to the extent required by the applicable laws and regulations in the Kingdom (such as accounting and tax regulations, and records of order completion and pending disputes), after which it is destroyed or anonymized in a secure manner.
6. Customer Rights
In accordance with the Personal Data Protection Law, you have the right to:
6.1 Access and Review: Request a copy of your personal data processed by us.
6.2 Rectification and Update: Correct or update your inaccurate data through account settings or by contacting us.
6.3 Withdrawal of Consent and Account Cancellation: Request the withdrawal of your consent to data processing or the deletion of your account, provided that there are no pending orders or financial transactions requiring processing.
7. Amendments to the Privacy Policy
WePick platform reserves the right to amend or update this policy when necessary. You will be notified of any material updates via the platform or e-mail, and your continued use of the platform after the update constitutes your acceptance of the amended policy.
8. Communication and Dispute Resolution
Dispute Resolution: In the event of any inquiry or complaint related to privacy, the parties shall endeavor to resolve it amicably within fifteen (15) days from the date of notice. If this is not possible, the judiciary in the city of Riyadh in the Kingdom of Saudi Arabia shall have jurisdiction over the dispute.
Data Protection and Support Team:
E-mail: support@wepick.sa
Address: City of Riyadh, Kingdom of Saudi Arabia