Return & Exchange Policy

Terms and conditions regarding return, exchange, and cancellation of transactions:

1. Right to Return and Exchange

1.1 Specified Period: The consumer has the right to request the exchange or return of the good (or what was provided in exchange for the service) within 7 days from the date of purchase and contracting for goods received immediately.

1.2 Condition of Use: It is stipulated that the consumer has not used the product or benefited from the service.

1.3 Shipping and Transportation Costs: The consumer shall bear all costs resulting from the return process, unless the contracting parties agree otherwise.

2. Products and Services Exempted from the Right of Return or Cancellation

(The consumer is not entitled to return or cancel them unless the contracting parties agree otherwise):

2.1 Products Manufactured Upon Consumer's Request: Products manufactured upon the consumer's request or according to specifications determined by them (except for products containing a defect or non-compliant with agreed-upon specifications).

2.2 Information Software and Discs: Discs, integrated software, or computer software that have been used.

2.3 Digital Download Products: Products downloaded via the internet (except for software containing a defect that prevents completion of download or non-compliant with what was agreed upon).

2.4 Products Damaged Due to Poor Custody: If a defect appears in the product due to poor custody by the consumer.

2.5 Catering, Accommodation, and Transportation Services: Accommodation, transportation, or catering services.

2.6 Publications: Newspapers, magazines, or paper publications or books.

2.7 Goods with Volatile Prices: Products whose prices are subject to fluctuations in the markets.

2.8 Integrated Products: Products containing integrated elements that cannot be returned to their original condition after delivery.

2.9 Health Products: Products that cannot be resold for health reasons.

2.10 Perishable Goods: Products liable to perish within the period of permissible order cancellation.

2.11 Reservations and Events Services: Hotel reservation services, travel tickets, vehicle rentals, and organization of events.

2.12 Public Auctions: If the contract was concluded in a public auction.

3. Consumer's Right in the Event of the Store's Delay in Delivery or Execution

3.1 Delay Grace Period (15 Days): Unless the service provider and the consumer agree on another period for delivery or execution, the consumer has the right to cancel the transaction if the store delays delivery or execution for a period exceeding 15 days from the date of contracting or from the agreed-upon date.

3.2 Refund and Costs: The consumer has the right to recover what was paid under the contract for the product or service, in addition to recovering any other costs resulting from this delay.

3.3 Exception: The right of cancellation due to delay does not apply if the delay was resulting from force majeure.

3.4 Obligation to Notify: The electronic store undertakes to immediately notify the consumer of any expected delay or difficulties that would have a material impact on the delivery of the good or execution of the service.

4. Correction of Errors and Cancellation of Contracts Resulting from Errors

4.1 Consumer's Right to Correct the Error: The store must enable the consumer to correct errors electronically and automatically.

4.2 Duration: Correction of the error is acceptable if the consumer notifies the service provider within 24 hours from the time of sending, provided that the consumer has not benefited from the product or service.

4.3 The Store's Right to Correct an Unintended Error: The store may stipulate in the contract that it has the right to correct an unintended error contained in the electronic correspondence, provided that it notifies the consumer immediately upon becoming aware of it and prior to shipping the product or commencing the execution of the service. In this case, the shopper has the choice between:

4.3.1 Continuing the execution of the contract after correction.

4.3.2 Terminating the contract and recovering what was paid, including other costs resulting from this error.

5. The Store's Obligations Regarding Disclosure of Return and Exchange Policy

5.1 The electronic store must include a clear and written policy for exchange and return, explaining all details (such as: shipping and transportation costs, whether borne by the store or the consumer).

5.2 The electronic contract must include a mandatory reference to the consumer's right to cancel the contract whenever permissible, stating the resulting costs.